This policy covers returns for orders placed directly on https:// yilik.top. Please read it before requesting a return.
1. Return Period
You have 30 days from the date you receive your order to request a return. Requests submitted after this period will not be accepted.
The delivery date from the shipping carrier is used to calculate the return period. If tracking is unclear, we may ask for additional delivery confirmation.
2. Return Conditions
To qualify for a return, the product must be:
· Unused and in original packaging
· In a condition suitable for resale
· Returned with all parts, accessories, labels, manuals, and included gifts
Products that show signs of use, wear, washing, alteration, damage after delivery, missing parts, odors, stains, or improper handling may be refused or may receive only a partial refund.
Inspect your order carefully when it arrives. You may check the product to confirm it is correct, but do not use it beyond what is necessary for inspection.
3. Non-Returnable Items
Items Not Eligible for Return or Refund
· Products that have been used, washed, altered, or repaired
· Items with missing original packaging, tags, accessories, or complimentary gifts
· Products that have been unsealed, activated, or installed in a way that affects resaleability
· Items damaged due to improper handling or storage by the customer
· Products that are legally exempt from no-reason returns under applicable law
· Any other circumstances where the product is deemed unfit for resale
Any product-specific restriction is shown on the product page or at checkout. This does not affect your rights if the product is defective, damaged on arrival, or different from what you ordered.
4. How to Request a Return
Contact support@stitchreef.com within the 30-day return period. Include:
· Your order number
· Full name
· The product you want to return
· The reason for the return
We may ask for photos of the product, packaging, shipping label, or damage. Do not send anything back until you receive return instructions from us.
Returns sent without approval may be delayed, refused, or returned to you. The return address will be confirmed in our instructions. Our standard address is Str. Verzișori Nr. 6, Bloc D, Apartament B118, Sector 4, București, Romania, but do not send returns there unless we confirm it in writing.
5. Return Shipping Costs
· You pay: If you changed your mind, ordered the wrong item, selected the wrong size, or no longer want the product.
· We pay: If the product is defective, damaged during delivery, or incorrect due to our error. We may provide a prepaid label, reimburse your return shipping, or offer another solution.
Use a trackable shipping service and keep your receipt. PARANI MARKETINO S.R.L. is not responsible for packages lost, damaged, or delivered to the wrong address before they reach our approved return location.
6. Refund Processing
After we receive and inspect your return, we process the refund within 5 to 7 business days. The refund goes back to your original payment method.
You will receive an email after we review the return. Your bank or payment provider may need additional time to credit your account. This timing is outside our control.
Original shipping charges are not refunded unless the return is due to a defective, damaged, or incorrect product sent by us.
7. Partial Refunds and Rejected Returns
A full refund may not be available if the returned product does not meet the return conditions. We may issue a partial refund if the product has reduced value due to use, missing packaging, missing accessories, damage, or handling beyond normal inspection.
If a return is not eligible for a refund, we will notify you. You may need to pay a shipping fee if you want the product sent back to you.
8. Damaged, Defective, or Incorrect Products
Inspect your order promptly after delivery. If a product arrives damaged, defective, incomplete, or different from what you ordered, contact support@stitchreef.com as soon as possible.
Include your order number and clear photos or videos showing the issue, packaging, and shipping label. Do not dispose of the product or packaging before we complete our review.
We may offer a replacement, refund, repair, missing part, return label, or another solution. The available option depends on the product, stock, and the nature of the problem.
Your Statutory Rights
Nothing in this policy limits your statutory rights under applicable French or European Union consumer law.
For defective, damaged, or non-conforming goods, please contact us as soon as possible. The 48-hour notification request does not affect your statutory rights.
9. Exchanges
Direct exchanges are not always available. The simplest way to get a different product, size, or color is to return the original for a refund and place a new order.
If an exchange is available, it depends on stock. Any price difference and additional shipping cost must be paid before the replacement is sent.
10. Order Cancellations
Contact support@stitchreef.com as soon as possible to cancel an order. We will try to cancel it before processing or shipment, but cancellation is not guaranteed once preparation has started.
If the order has already shipped, it cannot be canceled. You may request a return after receiving it, subject to this policy.
11. Returned or Refused Deliveries
If an order is returned because of an incorrect or incomplete address, non-collection, refused delivery, or unpaid customs charges, we will review it after it reaches us.
Original shipping, return shipping, customs, or carrier fees may be deducted from the refund. If you request reshipment, you may need to pay a new shipping fee.
12. Promotional Orders and Gifts
If a returned product was part of a promotion, bundle, or discount, the refund may be recalculated based on the products you keep. If a free gift was included because the order met a minimum amount, the gift must also be returned.
If the gift is not returned
13. Contact
If you have any questions regarding this Privacy Statement or its implementation, here is how you can reach us:
E-mail: parani_d@outlook.com
Company Name: PARANI MARKETINO S.R.L.
Address: Str. Verzișori Nr. 6, Bloc D, Apartament B118, Sector 4, București, Romania